Drivers will not be shaking or touching hands with customers.
Drivers may wear gloves, especially when handling cash and packing orders inside the facility.
Drivers will stand with a large distance between themselves and the customer when handing off the order.
Drivers have hand sanitizer and cleaning wipes for use between each delivery.
Drivers will be signing the phones for customers so you don’t have to touch the screen.
All team members are frequently washing their hands throughout the day!
We are increasing the frequency of cleaning and sanitization of surfaces in our facility.
The transaction typically appears the same day.
Please contact the merchant directly if you wish to cancel your payment for an order that has not yet been picked up or delivered.
If your order has been confirmed and picked up or delivered, your payment has been authorized and you cannot cancel the payment.
If you’d like to add a tip for your driver after receiving your order, check your phone for a text with a link to add tip.
You’ll see the following screen pop up and you can select a pre-set amount, or hit Enter Custom Amount.
The total dollar amount of your purchase after taxes cannot exceed $999.99.
State and local limits on the amount of cannabis products you can purchase are still in effect.
Changing and Adding a New Bank Account
With Stronghold, you’re able to add multiple bank accounts at once, and they’ll be saved for the next time you order!
To add a new bank account, all you have to do is wait for the next time you’re going to order from the merchant, and you’ll be prompted to link an account upon checkout.
Some merchants will send a link to pay after you order, in which case you can link a new account when you recieve that payment link via text.
You should see a button that says Link Bank Account, Pay online, Pay with Bank Account, or something similar.
If you’re having trouble, email us at happiness@stronghold.co.
Unlinking or Deactivating Your Bank Account
If you’d like to remove a bank account or unlink your bank account, you can do so the next time you order from the merchant.
Either during checkout, or afterward when you receive a link to pay, you’ll see a list of the bank accounts you’ve already linked.
You can then click Remove next to the account you no longer want to have linked to your profile.
If you are not going to reorder and simply want the account deactivated, you can request for the merchant to deactivate your account, or email us at happiness@stronghold.co with your Name, Phone, and Email and last 4 digits of the account.
In most instances, refunds will be credited back to you by the merchant from whom you ordered.
Some merchants may add store credit to your account, or prefer to refund in cash.
Contact the merchant first for any refund inquiries.
We use ACH (electronic, bank to bank transfers) to facilitate your payment.
Your personal financial information is never shared with the business.
Stronghold will provide the merchant with your full name, email address, and phone number (if required by the merchant) associated with your profile.
Bank Not Supported
We have close to 12,000 connections to both large and small financial institutions across the country, and it’s possible that some of the smaller credit unions are sometimes unsupported.
Security Verification
When you attempt to link your checking account you need to pass the security steps that are set up for the account. If you cannot do this successfully (i.e. answer security questions or complete a 2FA request) you won’t be able to link your account.
Insufficient Balance
If you do not have a sufficient balance in your account to cover the purchase, you will not be able to finish the transaction with Stronghold.
No, you just need to be 21+ to order from Moonflower. If you are 18+ you need a medical cannabis recommendation from a doctor. You can get one from our partners here.
Moonflower delivers to Marin and Sonoma County. You can find out which cities we serve listed here.
Delivery is always FREE, but we require orders to meet certain minimums by subtotal. You can find our minimums here.
Currently we deliver to four cities in Sonoma County; Petaluma, Rohnert Park, Cotati, and Santa Rosa. We deliver every Monday, Wednesday, and Saturday between the hours of 11am-2pm. Sonoma County orders must be placed by 9am on scheduled delivery days for same-day delivery. We’ll be expanding into more Sonoma County cities soon!
Yes of course, cannabis is legal my friends. We can deliver to any address except for public parks, K-12 schools, or government agencies.
Marin County orders can expect delivery within 15-60 minutes (depending on traffic and location). Sonoma County orders can expect delivery during the scheduled 2-hour window on selected days.
Customers must present a valid government-issued ID or Passport for age verification. Patients under the age of 21 must provide a valid cannabis recommendation from a licensed CA doctor.
The State of California requires a 15% cannabis excise tax. The City of San Rafael requires a 4% cannabis business tax for retailers. Both the state excise tax and city tax are already built in to the prices shown on our menu. You can expect to pay regular sales tax upon check out.
Moonflower offers 10% off every order for veterans and seniors 65+.
No refunds or returns. If you have a defected product, contact us directly.
You can find out detailed information about all of our brands on CannAlign.
We love hearing from our customers! Please feel free to contact us here.
Moonflower is cash only at this time.
Recreational customers can purchase up to 28-grams of flower and 8-grams of cannabis concentrate. Medical patients can purchase up to 8-ounces of flower.
Yes! Moonflower is permitted in the city of San Rafael and licensed through the state. Our license number is C9-0000247-LIC.
No, you just need to be 21+ to order from Moonflower. If you are 18+ you need a medical cannabis recommendation from a doctor. You can get one from our partners here.
Moonflower delivers to Marin and Sonoma County. You can find out which cities we serve listed here.
Delivery is always FREE, but we require orders to meet certain minimums by subtotal. You can find our minimums here.
Yes of course, cannabis is legal my friends. We can deliver to any address except for public parks, K-12 schools, or government agencies.
Marin County orders can expect delivery within 15-60 minutes (depending on traffic and location). Sonoma County orders can expect delivery during the scheduled 2-hour window on selected days.
Customers must present a valid government-issued ID or Passport for age verification. Patients under the age of 21 must provide a valid cannabis recommendation from a licensed CA doctor.
The State of California requires a 15% cannabis excise tax.
Moonflower offers 10% off every order for veterans and seniors 65+.
No refunds or returns. If you have a defected product, contact us directly.
You can find out detailed information about all of our brands on CannAlign.
We love hearing from our customers! Please feel free to contact us here.
Moonflower is cash only at this time.
Recreational customers can purchase up to 28-grams of flower and 8-grams of cannabis concentrate. Medical patients can purchase up to 8-ounces of flower.
Yes! Moonflower is permitted in the city of San Rafael and licensed through the state. Our license number is C9-0000247-LIC.
We are currently only accepting orders placed online at moonflowerdelivery.com and orders placed over the phone through Moonflower: 707-760-9566. To place an online order, please visit www.moonflowerdelivery.com and click on Shop in the top menu. You will need to sign in to your account or create a new one if you have not done so already. You can then place any item in your cart and then checkout to place your order. Once your order is placed, you can pay with cash when the driver has arrived. If you need any help or have any other questions, please feel free to call or text the MOONFLOWER at 707-760-9566
You can place an online order at anytime. If you order online during closed business hours, we will contact you as soon as we open.
No, you just need to be 21+ to order from Moonflower. If you are 18+ you need a medical cannabis recommendation from a doctor. You can get one from our partners here.
Moonflower delivers to Marin and Sonoma County. You can find out which cities we serve listed here.
Delivery is always FREE, but we require orders to meet certain minimums by subtotal. You can find our minimums here.
Yes of course, cannabis is legal my friends. We can deliver to any address except for public parks, K-12 schools, or government agencies.
Marin County orders can expect delivery within 15-60 minutes (depending on traffic and location). Sonoma County orders can expect delivery during the scheduled 2-hour window on selected days.
Customers must present a valid government-issued ID or Passport for age verification. Patients under the age of 21 must provide a valid cannabis recommendation from a licensed CA doctor.
The State of California requires a 15% cannabis excise tax.
Moonflower offers 10% off every order for veterans and seniors 65+.
No refunds or returns. If you have a defected product, contact us directly.
You can find out detailed information about all of our brands on CannAlign.
We love hearing from our customers! Please feel free to contact us here.
Moonflower can take ACH payments. There is a $2.50 service charge.
Recreational customers can purchase up to 28-grams of flower and 8-grams of cannabis concentrate. Medical patients can purchase up to 8-ounces of flower.
Yes! Moonflower is permitted in the city of San Rafael and licensed through the state. Our license number is C9-0000247-LIC.
We are currently only accepting orders placed online at moonflowerdelivery.com and orders placed over the phone through Moonflower: 707-760-9566. To place an online order, please visit www.moonflowerdelivery.com and click on Shop in the top menu. You will need to sign in to your account or create a new one if you have not done so already. You can then place any item in your cart and then checkout to place your order. Once your order is placed, you can pay with cash when the driver has arrived. If you need any help or have any other questions, please feel free to call or text the MOONFLOWER at 707-760-9566
You can place an online order at anytime. If you order online during closed business hours, we will contact you as soon as we open.
